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  • Is shipping free anywhere in the United States?
    Yes, shipping is free in the United States!
  • What is your return policy?
    If you are not 100% satisfied, please contact us at, 717-802-2743 (text or call) and we will make arrangements for you to ship the unused product back (we will pay for shipping) and will provide a full refund.
  • What is the white stuff on the top of my Spun Honey?
    To make Spun Honey, we mix small honey crystals in with liquid honey. We use only raw and unfiltered honey and during the mixing process small air bubbles become trapped in the liquid honey. While the conversion from liquid honey to Spun Honey is happening (over a week or two), these trapped bubbles surface, bringing with it small crystals, bits of pollen, and honeycomb particles to the top, sometimes referred to as honey foam. It is a natural result of using raw and unfiltered honey and is edible. It is sweet and considered the "good stuff" within raw and unfiltered honey.
  • Is it normal for Maple Syrup to separate from Maple Cream?
    Yes, it is normal. Stirring the maple syrup and maple cream will bring it back together again.
  • Why are there different maple candy colors?
    There are many reasons that maple candy can be different colors and shades. There are different colors of maple syrup which will lead to darker or lighter maple candy. Maple Syrup also contains different types of sugars which can create different shades of Maple Candy. We like to call the candy below frosted maple candy. We use only Pure Vermont Maple Syrup making our maple candy. We do not add any types of sugars prior to making, or dip the maple candy after it is made. It is all natural. It is simply delicious!
  • Why do I have mold in my maple syrup?
    Periodically Maple Syrup will grow mold after opening if kept in a warm environment. This is common. You can heat the syrup up to a short boil and skim off the top (a foam will be produced) and then keep refrigerated. For best results, refrigerate after opening.
  • Why do you add salt to the Sorghum Maple Soft Chews?
    Sorghum Syrup has a lot of natural tannins in it and when it is concentrated (boiled to higher to make soft chews) the tannins can sometimes come through as a bitterness. We add a small amount of salt to offset the bitterness from the tannins. As a side note, the University of Kansas states "Many classes of tannins have antioxidant properties, which have been found to lower total cholesterol, lower blood pressure and stimulate the immune system."
  • Are your products all natural?
    Our products are made from all natural ingredients. Honey, Spun Honey, and our Honey Soft Chews are made using only honey. The Soft Chews may have a trace amount of Safflower oil on them as we use safflower oil on our gloves as we work the Soft Chews so they don't stick to our gloves during the "pulling process". We chose Safflower oil as it is the least allergenic oil according to Dr. Google. Maple Syrup, Maple Cream, Maple Candy, and Maple Sugar are made using only Maple Syrup. Sorghum Syrup is pure, Spun Sorghum is made by adding fine honey crystals to liquid sorghum and mixing at low temperatures. Sorghum Maple Soft Chews are made with Sorghum Syrup, Maple Syrup and a pinch of salt after the mixture reaches the proper temperature. The Soft Chews may have a trace amount of Safflower oil on them as we use safflower oil on our gloves as we work the Soft Chews so they don't stick to our gloves during the "pulling process". Our cookies are made from unbleached flour, maple sugar, butter, egg, salt as the primary ingredients. For Honey Cookies we add Honey and bake. For Maple Cookies we add Maple Syrup and bake. For Sorghum Cookies we add Sorghum Syrup, Cinnamon and Nutmeg and bake.
  • Why are the soft chews different shapes and sizes?
    All our soft chews are made, cut, and wrapped by hand and so there will be variability in the sizes and wrapping technique. It should be noted that we do use food grade gloves during the process. The soft chews are very sticky early in the process and so we periodically put safflower oil on our gloves so we can work with it. The end product may have traces of safflower oil in or on it. We chose safflower oil because it has a naturally low allergenic properties.
  • Why are your soft chews a bit sticky sometimes?
    Our soft chews are free from additives, dyes, stabilizers, pressed cornstarch, and high fructose corn syrup (and many other items) which are often used to keep candy from being sticky. Our Honey Soft Chews are made with only Honey. Our Sorghum Maple Soft Chews are made with only Sorghum Syrup, Maple Syrup and salt. As a result, our Soft Chews, even wrapped in wax paper, can sometimes obsorb any moisture in the environment they are in. This is normal and does not alter the taste of the candy.
  • Do I need to refrigerate the Pennvertucky products after I receive them?
    For best results, you should refrigerate Maple Syrup, Maple Cream, Sorghum Syrup, Spun Sorghum after opening. Maple Sugar is shelf stable if kept in the sealed pouch. The Honey Soft Chews and the Sorghum Maple Soft Chews are best when kept in a low moisture environment. Honey, and Spun Honey are shelf stable.
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